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An investigation of the learning of a computer system.
Wilson, M., Barnard, P. & MacLean, A.
In P. Falzon (Ed.), Cognitive Ergonomics, Understanding Learning and Designing Human-Computer Interaction (pp.151-172). London: Academic Press Ltd.
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This chapter summarises a study of the learning of an integrated office system by novice users. The emphasis of the study was to examine the development of performance and knowledge of the system. Users attended the laboratory for eight sessions during which they were trained and tested on a wide range of text, spreadsheet, and graphical tasks. Tests included three types of performance assessments and independent assessments of users' articulable and implicit knowledge of the system. The major results are summarised together with some remarks concerning relationships among the different assessment techniques.